We are glad to announce that Classic Industries has resumed shipping orders as of Monday, April 6, 2020. Please allow additional time for shipping due to reduced warehouse staffing. We appreciate your patience and cooperation! If you have any other questions, please refer to the detailed information provided below.
Classic Industries Website
The Classic Industries website is available 24/7 for your convenience. Currently, our warehouse operations are running at reduced capacity so you may experience a delay in shipping which is normal under the circumstances. However, placing an order on our website will increase the speed at which your order is shipped.
Order Processing and Fulfillment Under COVID-19 Guidelines
Over the past few weeks, we have made important modifications to our warehouse facilities to accommodate CDC guidelines for social distancing helping to ensure a safe working environment for our warehouse professionals. Most importantly, we have distributed nitrile gloves, masks, and hand sanitizer while implementing a vigorous sanitizing regiment along with other precautionary measures to ensure our staff is well protected.
Sales and Customer Service Representatives by Phone
As of April 6th, 2020, our tech team has successfully transitioned a portion of our sales and customer service personnel to work remotely from home during normal business hours from Monday through Friday from 8:00 - 5:00 PST. This means that our call center will be operational during these hours. We anticipate a longer than normal wait time and ask that you please be patient with us during this transition. For faster service, order on the website if you don't require live assistance.
Classic Industries Retail Showroom
As of March 21st, 2020, our retail showroom has been closed for walk-in business. In order to protect our employees and customers, we elected to close our showroom operations until further notice. We apologize to our local customers, but the health and safety of our employees and our customers are of utmost importance. Please place your orders on our website or with our sales department and we will do our best to ship your order as soon as possible. Thank you for your patience and understanding.
Returns, Refunds, and Credits
Classic Industries return policy is the best in the industry. Unfortunately, due to our recent shutdown, your returns may have been delayed. We are doing our best to get caught up with all returns, credits, and refunds. We apologize for any inconvenience this may have caused, but rest assured, we will take care of your customer service issues as soon as possible.
COVID-19 Updates and Information
We at Classic Industries value our customer relationships. We will always do our best to keep you informed during this crisis. First and foremost, we hope that you and your families are safe and healthy at home. We're here to service your restoration and performance needs, but safety first. We don't anticipate another interruption in service, but should an interruption occur, we will notify you immediately by email.
Thank you for your continued support as we navigate through these uncharted times. We appreciate your patience and understanding.
Sincerely,
Classic Industries Management and Staff
